Using Maya
You need to be at least 16 to use Maya, and at least 18 to publish a map to Explore. Keep your account to yourself, and don't use Maya to harm anyone, to break the law, or to get around its limits or safeguards.
Maya is a tool for seeing your own thinking. It is not therapy, it doesn't diagnose or treat any condition, and it is not a replacement for professional care. If you're in crisis, call your local emergency number, or in the US call or text 988.
What you write is yours
You own your maps, your conversations and everything else you write in Maya. We use them only to run Maya for you, as the Privacy Policy describes. Nothing you write is public unless you share a link to it or publish it to Explore.
Publishing a map to Explore
Explore is public: anyone can read a map there. When you publish, we make a copy of your map, an automated review rewords names and identifying details, you approve the changes, and one of us reads the result before it appears. The copy carries your first name only if you choose that.
You still own a map you publish. You give us permission to store the published copy, show it on Explore and in Maya, and let other people read it and make their own copy to work from. If you tick the box for it when publishing, Maya may also mention the published copy to people working through something similar. That permission is free of charge, covers everywhere Maya is available, and lasts until the map is unpublished.
The published copy is separate from your own map. You can unpublish it at any time, from the map's Share menu or from Your published maps in Explore. Deleting your own map leaves the published copy up unless you choose to remove it too; deleting your account removes it. Copies that other people made while it was up belong to their accounts, and we can't take those back.
When you publish, you confirm that:
- you are 18 or older;
- the map is about your own experience, and you wrote it;
- nobody could be recognized from it: not you, unless you accept that, and not anyone else. The review helps, but you are the one who knows what would give a person away, so read it once more before you submit;
- it contains nothing hateful, harassing, sexual or dangerous, no advice to stop treatment or medication, and no advertising.
What we may decline or remove
We decide what appears on Explore. We may decline a map, hide it or remove it at any time, for example if it could identify or harm someone, and we aren't obliged to publish any map. If we remove yours, your own map in Maya is not affected. Accounts that publish harmful content repeatedly may lose the ability to publish.
Reporting a map
If a map on Explore could identify you or someone else, could harm a reader, or copies something of yours, report it. You don't need an account. Signed-in readers can also flag a map from its page.
When a report says a map identifies someone, we take the map off Explore while we look into it, and we reply as soon as we can.
Maps are not advice
Maps on Explore are individual people's experiences and the conclusions they reached for themselves. They are not medical, psychological or professional advice, we don't check them for accuracy, and what helped one person may not suit another. The same goes for Maya's own suggestions: weigh them yourself, and see a professional for anything that needs one.
Our responsibility to you
We work to keep Maya running and safe, but we provide it as it is, without guarantees that it will always be available, free of errors, or right for your situation. As far as the law allows, we aren't liable for indirect or consequential losses from using Maya, from relying on a map published by someone else, or from what other people do with a map you chose to publish. Nothing here limits rights the law says can't be limited.
Changes to these terms
If we change these terms, we'll update this page and the date at the top. If the change is significant, we'll also let you know in Maya or by email before it takes effect. Using Maya after a change means you accept the new terms.
Questions
Get in touch. A real person reads every message.